FAQ - Frequently Asked Questions

What Is Coruu?

Coruu is a Finnish jewelry company. The Coruu brand was born in January 2015 and the web shop launched the following fall.

Where Is Coruu's Webshop/Office Located?

Coruu's web shop/office is located in Piispanristi, Finland.

Where Can You Buy Coruu's Moomin Jewelry In London?

You can find our silicone- and wooden earrings at the Moomin Shop Camden in London.

How Long Does International Deliveries Take?

International deliveries may take up to 3 weeks.

What Hooks Do You Use?

We use nickel-free and silver-plated hooks. Silver-plated means that the jewelry alloy is silver plated. These hooks do not contain nickel and have generally not caused allergies in sensitive people.

It is also possible to switch to Niobium hooks at an additional cost. Niobium is the safest metal for people with allergies and sensitive skin. Niobium does not react with skin chemistry and does not rust / darken. Therefore, niobium is used in medical devices, such as in e.g. pacemakers, which must not cause reactions.

How Do You Get The Ideas For Your Jewelry?

Each piece of Coruu jewelry is a unique product designed by a jewelry designer. Each piece of jewelry has a name that the designer has given it. All jewelry is thus a work of art and a design product.

I Want To Return Or Replace A Product.

Click here to read about delivery and payment metods

The Discount Code Is Not Working?

The discount code is entered in the ''Discount Code'' field in the shopping cart. You access the shopping cart by clicking ''order products''. Once you have entered the discount code, remember to press ''save''.
You can only use one discount code per order.

What Is Silicone?

Silicone does not contain allergenic substances such as heavy metals, nickel or latex. In fact, silicone is used in its various forms in healthcare (e.g prostheses and artificial joints) and in cooking, precisely because of its fine properties.

The Benefits Of Silicone Jewelry

Lightweight - The jewelry pieces weigh only a couple grams
Non-allergenic - Only very few people are allergic to silicone
Safety - Silicone does not release chemicals
Durability - Silicone jewelry rarely breaks and can withstand wear/tear
Hygienic - You can wash the jewelry using water and soap, anytime

What material are the wooden jewelry made of?

Our wooden jewelry is made of Finnish birch veneer. Birch veneer is made of birch, which is PEFC and ESC certified. The certificates guarantee that forests are used responsibly and sustainably.

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Terms and conditions

Delivery times

We ship all items quickly (within 1-2 working days from order). All orders are sent by post as a priority letter. No tracking code.

Shipping fee 1,95 €. Free delivery on orders over 35 €.

An estimated delivery time for international deliveries is 3-8 business day depending on the destination.

Once your order has been shipped, you will receive a delivery notification.

Payment methods

Our international customers have the Credit cards and PayPal options.

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc, Innova 2, Lutakonaukio 7, 40100 Jyväskylä, Phone: +358 207 181 830, Business ID 2122839-7

Return and exchange policy

We offer a 30-day return and exchange policy to all of our products. The cost of the return or exchange to the customer is limited to the return postage.
To return or exchange a product:

1) Send an email to: coruu@coruu.com, and let us know which product you wish to return or exchange.

2) Pack the unused product that is fit for resale into an envelope in the original cellophane bag (do not fold the jewelry) and send it to us by post as a letter. There’s no need to use the original cardboard packaging: the cellophane bag is sufficient.
Please note that the letter must be sent with postage paid by the customer.

Return address:

Cuu Design Oy
Jousitie 2 A
20760 Piispanristi

Remember to enclose your contact details with the return or exchange!

3) We will refund the jewelry to you as soon as possible, however, no later than 14 days from the moment the return was received. We will not refund delivery fees.

Contact us

E-mail: coruu@coruu.com

Cuu Design Oy
Jousitie 2 A
20760 Piispanristi

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